Designing a human-centered fintech platform at Bank of America

Fiserv
interaction design and data visualization for a fintech platform

Currently I work as a Sr. UX Designer at Fiserv, one of the world's largest payment processors with numerous Fortune 100 clients. I lead the user experience design of an enterprise level fintech data cloud application that features interactive data visualization. My process involves the design thinking methodology. I can't post screenshots of the project because of the NDA.

Result

I used the latest data visualization techniques to design interactions that are efficient and dynamic to support presenting advanced analytics data in a way that aids the executives in understanding and decision making.

Challenge

Present the analytics in efficient, user-friendly way to busy executives.

Design Process

I had the great opportunity to join the data cloud project at the beginning while the team was forming and the ideas brewing. New projects require going the extra mile to keep up with the fast pace while testing the latest innovations to deliver effective customer experience. This application required me to dive deep into interactivity, data visualization and accessibility. I gladly took the challenge since I feel strongly about inclusivity. I want to ensure that the interactive data visualizations are innovative and designed with accessibility in mind from the ground up. I augmented my hands-on experience at previous projects with solid research and discussions. I strategized with the main stakeholders and leads. I outlined usability research and design workshop plans.

I do a lot of wireframes and flow charts to ensure the team members are on the same page in regards to the interface. Afterwards, I create mockups to flesh out the various interaction options and discuss them with the stakeholders. After the design is approved, I guide the developers to implement the designs into the UI using InVision.

UX process

Design Studio

This is the first fully remote job I've had -- from the interviews through launches, the process is going smoothly thanks to frequent chats, video conferencing, and seeing everyone at their homes in their everyday clothes in a light that feels more authentic that the fluorescent office lights. I led fully remote Design Studio workshops where ideas were born and nurtured by cross-functional teams. We did Affinity Mapping, Journey Mapping and collaborative sketching sessions with the help of the flying pencils on the InVision Freehand whiteboard. The time spent in Design Studio payed big-time dividend in establishing common ground, generating and selecting promising ideas.

my home office

Copyright 2021 Lubina Bogoeva. All rights reserved.

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Designing a human-centered fintech platform at Bank of America
UX process
my home office
Designing a human-centered fintech platform at Bank of America
UX process
my home office
Designing a human-centered fintech platform at Bank of America
UX process
my home office